Create a case

Shipping
This webshop is only available for shipping within Sweden. All orders within Sweden are shipped with Postnord Mypack Collect or DHL. The standard delivery time within Sweden is 1-3 working days and the shipping cost is 49 SEK.

If you have any questions about orders, shipping or deliveries, you are welcome to contact Påhlsons Daylight via email: shopdelicato@pahlsons.com

Right of withdrawal
När du som konsument handlar varor på internet har du normalt 14 dagars ångerrätt enligt lag (2005:59) om distansavtal och avtal utanför affärslokaler, som gäller från det att du har tagit emot en vara som du har beställt. En förutsättning är dock att varan är oanvänd och oskadad. Önskar du ångra ditt köp kan du fylla i detta formulär

Please note that food items are exempt from the right of withdrawal and cannot be returned. These include the pastries Delicatoboll, Punschrulle and Mazarin provided by Delicato.

Returns in general
You have 14 days to return your order after delivery. We only accept products that are unused and have their labels attached. Products must be returned in their original packaging. Please ensure that all returned products are securely packed in a slightly larger package to prevent damage to the product and original packaging. Print a copy of the shipping label and attach it to your package. Once we have received and processed your return, you will receive an email confirming your refund. We will offer you a full refund (excluding return shipping costs) for returned items.

Please note that food items are exempt from the right of withdrawal and cannot be returned. These include the pastries Delicatoboll, Punschrulle and Mazarin provided by Delicato.

Pastery complaints
If you have received a defective or incorrectly shipped item, please fill out our complaint form on this link. This applies to complaints about the pastries Delicatoboll, Punschrulle and Mazarin, please provide as much information as possible and your order number.

Returns of merchandise products
Please register your case in the form above. Once we have received and processed your return, you will receive an email confirming your refund. We will offer you a full refund (excluding return shipping costs) for returned items.

You will receive a return label to return your product with. Please note that no returns can be sent to us/will be accepted without a return label administered by us.

Merchandise product exchanges
We offer free shipping when exchanging products.
*Please note; the right to exchange does not apply to food - no right to exchange the pastries Delicatoboll, Mazarin & Punschrulle 25-pack

Fill out the form above regarding your case. You will receive a return slip to return your product to a Postnord service point.

Within 3 days after your package has been scanned at Postnord, you will receive an email confirmation with your exchange order and the new product will then be sent to you in a new package.